From the source
ElevenLabs says its internal ElevenAgents save teams more than 1,200 hours a month, answering over 5,000 questions and opening more than 150 tickets in the last month.
- The agents began as a way to pull internal information in Slack, such as user retention data or an account's history, and grew into agents that act on requests.
- Sales uses a go-to-market bot for customer questions and a Forward Deployed Engineer bot that assembles working customer demos from a message.
- The triage bot created 150 new tickets in the last month, searching Slack for context, deduping against existing tickets and opening Linear tickets with the right priority before routing them to the right team.
- Product and product marketing teams ask data questions in domain-specific channels and get analysis back in the thread, where teammates can follow up.
- ElevenLabs says schema curation beat prompt engineering, since removing fields improved retrieval accuracy more than any prompt change, and that it injects Salesforce picklist values into MCP tool type definitions so the model can only choose real options.
