From the source
ElevenLabs has made ElevenAgents available natively inside four contact center platforms, letting enterprises add voice agents to the call flows they already run.
- The integrations cover NiCE CXone, Genesys Cloud,
Amazon Connect and Five9, which ElevenLabs says together power a large share of the world's enterprise contact centers.
- Any other platform connects over Session Initiation Protocol, so companies can keep their existing numbers, routing and infrastructure.
- ElevenLabs says the voice stack is built from its own audio research, with transcription, speech and turn-taking tuned as one system, and that the latest models are automatically available.
- Enterprises can pick from more than 17,000 voices or create a brand voice, in over 90 languages.
- The agent verifies the caller, completes tasks such as rescheduling an appointment or filing a claim, logs the outcome in the CRM, and hands the call back to a person through existing routing with full context if asked.
