How KPN is bringing voice AI to the Netherlands' entrepreneurs with Mobiel AI

From the source

KPN, the largest telecommunications provider in the Netherlands, partnered with ElevenLabs to bring natural, human-sounding voice AI into services used daily by millions of Dutch consumers and businesses. What started as an exploration of voice-accessible content and smarter customer support has grown into an agentic customer care engine and Mobiel AI, a dedicated AI assistant built for the country's small business owners.

The partnership has now expanded to customer service, internal tools, and product development across the company. Reachable and productive at the same time For a tradesperson, hairdresser, or plumber, the phone is the business. Every missed call could be a missed job.

But answering every call means putting down the work in front of you. 53% of entrepreneurs indicate that being available by phone comes at the expense of employees' concentration. At the same time, 69% cite customer satisfaction as one of the most important business challenges.

Most entrepreneurs want to be reachable at all times, but at the same time, they want to be productive. Between accessibility and productivity is a tender balance. What Mobiel AI does …

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