How Worldwide Express automated freight exceptions with Amazon Bedrock

Worldwide Express worked with AWS and LTM to build a multi-agent AI system on Amazon Bedrock that resolves freight billing exceptions inside its SpeedShip transportation management system.

• The company had roughly $5 billion in systemwide revenue, more than 75 less-than-truckload carriers and over 130,000 customers, but $15 million in free cash flow sat frozen each month in unresolved billing exceptions that a team chased by hand, carrier by carrier.
• Six months after launch, Worldwide Express reported a 75 percent reduction in active exceptions, a 4-week improvement in time-to-cash, $1M in annual savings and a one-time $10M free cash flow infusion.
• In LTL freight about 14 percent of invoices fail the standard three-way match, and Worldwide Express sorted the resulting exceptions into line-item mismatches, pricing variances and unexpected accessorial charges.
• Three agents handle the work: an Invoice Matching Agent, a Pricing Variance Agent and an Accessorial Validation Agent, each pulling carrier-specific tariff rules and dispute procedures before recommending a resolution.
• The agents connect to SpeedShip through the same APIs analysts use, and during the initial rollout a human reviewer approved recommendations in the existing SpeedShip UI before they were finalized.