From the source
ElevenLabs makes that first step effortless: conversational voice agents that help patients schedule care and bring in a Banner team member the moment a conversation calls for one.
ElevenAgents for patient-facing call handling are now deployed at Banner Health, one of the nation’s largest fully integrated nonprofit health systems.
"Patients should not have to wait on hold to schedule care," said Michael J.
Reagin, executive vice president and chief technology officer at Banner Health.
"Our goal has always been to make that first step of reaching us as simple as possible."
"This deployment means calls are answered around the clock, appointments are booked in a single conversation, and a Banner team member is always within reach when a patient needs one," Reagin added.
"That is the experience our patients deserve.”
The initial deployment is live, starting with primary care scheduling, where ElevenAgents: Answer inbound patient calls around the clock, with no hold queue Schedule, reschedule, and cancel appointments directly in Banner's electronic medical record …
