From the source
NTT Docomo Business, the enterprise solutions arm of one of Japan's largest telecommunications providers, is trialing a voice-based community platform powered by ElevenAgents in Aizuwakamatsu, Fukushima, with Takeda Health Foundation and the cooperation of Aizuwakamatsu City.
- For the company's Generative AI Taskforce, voice quality was the deciding factor in choosing
ElevenLabs.
- “Japanese speech synthesis often sounds stilted,” said Hironori Yoshida of NTT’s taskforce.
- “With ElevenLabs, the intonation felt remarkably natural, and the emotional expression surprised me.”
- Central to the partnership is CONN, NTT Docomo Business's AI assistant, powered by ElevenAgents.
- The team is deploying the assistant in the Aizuwakamatsu trial.
- In regional healthcare, NTT Docomo Business partnered with Takeda Health Foundation, with the cooperation of Aizuwakamatsu City, on a voice-agent trial in Aizuwakamatsu, Fukushima.
- Heavy snow can make it difficult for older residents to leave home in winter.
- The agent provides local information and everyday conversation.
- Early user feedback from field trials that began in autumn 2025 was positive.
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