From the source
They're personal AI agents running errands for individuals, business agents confirming orders or checking claims, and occasionally a cloned voice posing as a customer.
Today, we’re releasing synthetic voice detection in ElevenAgents, so businesses can tell who’s on the line and respond accordingly.
We’re also joining the Personal Agent Protocol working group as a design partner, to help define how AI agents and businesses should identify themselves and interact with each other.
Detecting AI agents on live calls Synthetic voice detection analyzes the caller’s speech in the first few seconds of a call and returns a determination: human or AI generated.
From there, your rules decide what happens.
A few examples of the rules you can set: Serve verified human customers first.
A human customer gets your most capable AI agent or a human representative, with everything that implies: moving to the front of a queue, negotiating a bill, applying a retention offer, or making a judgment call.
Give AI callers direct, bounded exchanges.
Machine callers go to an agent with its own instructions and limits.
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