From the source
We run our own customer support on ElevenAgents, resolving over 22,000 tickets monthly without needing to involve a single person.
- Our AI support agent works with text, screenshots, and PDFs, and is integrated with our ticketing platform.
- It handles long running conversations, looks up account information, takes actions, and escalates cases to support staff when needed.
- Last month, our AI support agent resolved 65% of our tickets end to end.
- Our average initial response time is now 60 seconds, down from hours before adding our ElevenAgents teammate.
- Across all conversations the AI agent handled, 70% were rated positively by users.
ElevenLabs Customer Support Demo How we built our support agent Our support team already had detailed standard operating procedures for every major ticket category - refunds, billing changes, professional voice clone questions, and more.
- The core of the build was translating that existing knowledge into something an agent could execute reliably.
- Two ElevenAgents features were critical here: procedures and webhook tools.
- Procedures allows teams to turn existing customer support standard operating procedures (SOPs) into repeatable agent workflows.
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