From the source
They call after an accident, to make a claim, or in the middle of a genuine crisis.
That conversation shapes everything that comes after, and it's often the only real interaction a customer has with their insurer.
Admiral handles millions of these conversations every year across the UK, Italy, France, and Spain.
Now they’re using AI agents to help handle them while staying compliant.
In this webinar , Admiral's team walked us through how they did it: picking a first use case, getting legal and compliance in the room on day zero, and going from a working prototype to production changes that now ship in hours instead of weeks.
Key Takeaways Start narrow but real.
Admiral's first production use case, settlement quotes in its UK lending business, was bounded enough to ship on a realistic timeline while still touching telephony and back-end integrations, enough to prove the architecture without solving everything at once.
Raise the bar before you scale, don't lower it.
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