From the source
Lowe's uses OpenAI models to power two AI assistants: Mylow for customers on Lowes.com and Mylow Companion for store associates.
Since launch in Spring 2025, the assistants have answered millions of home improvement questions.
Mylow users convert at three times the rate of online shoppers who do not use Mylow, according to Lowe's Q2 2026 earnings call.