From the source
IskayPet built a corporate knowledge assistant on 
- The pet care company operates more than 330 stores across Spain, Portugal and France under the Kiwoko, Tiendanimal, Kivet, Clinicanimal and Animalis brands, with more than 4,500 employees and 7 million customers.
- Answers to everyday questions about return policies, veterinary protocols and onboarding steps were spread across four languages and three countries, and the answer was often outdated or wrong.
- The assistant answers in the employee's language, routes each question to the right body of knowledge, and cites its sources so employees can verify them.
- Amazon Bedrock handles ingestion, multimodal parsing, vector storage, embedding generation and retrieval, and IskayPet pays only for what it stores and retrieves.
- A native SharePoint connector avoided a data migration, and document-level access control enforces SharePoint permissions at retrieval time.
- The team built the whole solution, from the store-facing frontend to the AWS architecture and deployment, using Kiro with Claude Haiku 4.5.
