Brian Tolkin is the Head of Product at Opendoor. Previously, he was one of the early employees at Uber, where he was instrumental in launching and growing UberPool, UberHop, and UberExpress and started one of the first product operations teams in tech. In our conversation, we dive into: • How to enable product and ops to work well together • How to run great product reviews • How to make good decisions with limited data • How he uses the jobs-to-be-done framework at Opendoor • How to stay calm under pressure as a leader • Wild stories from his time at Uber • Challenges faced at Opendoor during the pandemic • Much more — Brought to you by: • Pendo—The only all-in-one product experience platform for any type of application • Explo—Embed customer-facing analytics in your product • Attio—The powerful, flexible CRM for fast-growing startups — Find the transcript and references at: lennysnewsletter.com/p/scaling-… — Where to find Brian Tolkin: • X: x.com/briantolkin • LinkedIn: linkedin.com/in/briantolkin — Where to find Lenny: • Newsletter: lennysnewsletter.com • X: twitter.com/lennysan • LinkedIn: linkedin.com/in/lennyrachitsky — In this episode, we cover: — Production and marketing by penname.co. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com. — Lenny may be an investor in the companies discussed.