From the source
Itaú's case study describes ia.i, a conversational interface for banking services, and the IARA governance platform, which together support the bank's AI First strategy.
The bank reports approximately 300,000 customers in ia.i's first phase, with a goal of covering 100% of its customer base by the end of 2026, and efficiency gains of 20% to 80% in its legal department's processes.
