Unbundling the BPO: How AI Is Disrupting Outsourced Work
About this episode
From the show’s notesBusiness Process Outsourcing (BPO) is a $300 billion industry powering the back- and front-office operations of the world’s largest companies.
In her article, "Unbundling the BPO: How AI Will Disrupt Outsourced Work," Kimberly Tan (Partner, a16z) explores how the rise of AI is challenging the status quo.
Read the show’s notes in full
In this episode, Kimberly unpacks the shift—from call centers and invoice processing to cross-system automation and coding agents. They explore how AI is redefining the economics of scale, unlocking new markets, and expanding the reach of automation beyond the Fortune 500. For founders and operators alike, this conversation offers a clear-eyed look at the playbook for building in this newly addressable space.
Resources:
Read the article: a16z.com/unbundling-the-bpo-how…
Find Kimberly on X: x.com/kimberlywtan
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