From the source

How ShipStation Global built an AI IT help desk on Amazon Bedrock AgentCore

ShipStation Global built an AI IT help desk agent on Amazon Bedrock AgentCore.

ShipStation Global built Deckhand, an AI-powered IT help desk agent for Slack, on Amazon Bedrock AgentCore.

The agent resolves 97.5 percent of incoming channel queries and earns a 96 percent positive feedback rating from employees.

Deckhand answers routine IT questions from a curated knowledge base, reads error-message screenshots, and creates or updates Jira Service Management tickets.

From the source
In this post, we discuss how ShipStation architected Deckhand, which resulted in resolving 97.5 percent of incoming channel queries while earning a 96 percent positive feedback rating by employees (Figure 1).
aws.amazon.com

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