# OpenAI — Moving from intent-based bots to proactive AI agents

- Company: OpenAI (openai.com)
- Announced: 2025-03-27T09:00:00+00:00
- Category: capability-change
- Subject: GPT / ChatGPT / API
- Source: https://openai.com/index/zendesk
- Record: https://forck.live/items/594-moving-from-intent-based-bots-to-proactive-ai-agents

OpenAI describes moving from intent-based bots to proactive AI agents.

## Evidence

Verbatim from https://openai.com/index/zendesk:

> Moving from intent-based bots to proactive AI agents.

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