# Amazon — Building a restaurant telephony AI host with Amazon Connect

- Company: Amazon (amazon.com)
- Announced: 2026-08-24T16:13:09+00:00
- Category: developer-tool-release
- Subject: Bedrock / Nova
- Models affected: Claude Haiku 4.5
- Source: https://aws.amazon.com/blogs/machine-learning/building-a-restaurant-telephony-ai-host-with-amazon-connect/
- Record: https://forck.live/items/4372-building-a-restaurant-telephony-ai-host-with-amazon-connect

Amazon Web Services published a blog post providing a walkthrough for building a restaurant telephony AI host using Amazon Connect, Amazon Lex V2, Amazon Connect Agentic Voice, Amazon Connect Customer AI agents powered by Anthropic Claude Haiku 4.5, and the Model Context Protocol (MCP). The solution includes AWS CDK deployment, AgentCore Gateway, and a restaurant backend with DynamoDB, Lambda, and API Gateway, designed to handle inbound phone calls and order fulfillment without an app or website.

## Evidence

Verbatim from https://aws.amazon.com/blogs/machine-learning/building-a-restaurant-telephony-ai-host-with-amazon-connect/:

> In this post, we show you how to build a voice ordering system that answers a phone number and takes the order from greeting to confirmation

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