# OpenAI — How CRED is tapping AI to deliver premium customer experiences

- Company: OpenAI (openai.com)
- Announced: 2025-11-05T21:30:00+00:00
- Subject: GPT / ChatGPT / API
- Source: https://openai.com/index/cred-swamy-seetharaman
- Record: https://forck.live/items/395-how-cred-is-tapping-ai-to-deliver-premium-customer-experiences

CRED is using OpenAI's GPT-powered tools to improve support accuracy, reduce response times, and increase customer satisfaction for premium customers in India.

## Evidence

Verbatim from https://openai.com/index/cred-swamy-seetharaman:

> CRED is improving premium customer experiences in India with OpenAI, using GPT-powered tools to boost support accuracy, cut response times, and raise customer satisfaction.

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