# ElevenLabs — ElevenAgents integrates natively with leading contact center platforms to deliver enterprise-ready agents

- Company: ElevenLabs (elevenlabs.io)
- Announced: 2026-11-04T12:00:00+00:00
- Category: capability-change
- Coverage: not counted
- Announcement: yes
- Group: announcements
- Source: https://elevenlabs.io/blog/elevenagents-contact-center-integrations
- Record: https://forck.live/items/31644-elevenagents-integrates-natively-with-leading-contact-center-platforms-to
- Subject: Voice AI

ElevenLabs has made ElevenAgents available natively inside four contact center platforms, letting enterprises add voice agents to the call flows they already run. The integrations cover NiCE CXone, Genesys Cloud, Amazon Connect and Five9, which ElevenLabs says together power a large share of the world's enterprise contact centers. Any other platform connects over Session Initiation Protocol, so companies can keep their existing numbers, routing and infrastructure. ElevenLabs says the voice stack is built from its own audio research, with transcription, speech and turn-taking tuned as one system, and that the latest models are automatically available. Enterprises can pick from more than 17,000 voices or create a brand voice, in over 90 languages. The agent verifies the caller, completes tasks such as rescheduling an appointment or filing a claim, logs the outcome in the CRM, and hands the call back to a person through existing routing with full context if asked. The same agent also works on other channels, including chat.

## Evidence

Verbatim from https://elevenlabs.io/blog/elevenagents-contact-center-integrations:

> Enterprises can now add natural, responsive voice agents to the contact center they already run, inside the call flows they already trust.
> 
> Most enterprises have spent a decade or more building their contact center stack. Their telephony, routing, compliance recording, and customer relationship management (CRM) systems are tuned to the business and audited by regulators. Thousands of live agents rely on that stack every day.
> 
> ElevenAgents now integrates natively with four leading contact center platforms: NiCE CXone, Genesys Cloud, Amazon Connect, and Five9. Together they power a large share of the world’s enterprise contact centers. For any other platform, ElevenAgents connects over Session Initiation Protocol (SIP). With ElevenAgents, enterprises can resolve repetitive calls and automate manual work without changing the stack underneath.
> 
> “CXone is where enterprises bring human and AI agents together, and an open ecosystem makes that stronger. Our native integration with ElevenLabs gives joint customers another way to extend their CXone environment, inside the call flows, routing, and reporting they already run,” said Jeff Comstock, president of product and technology at NiCE.

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