# ElevenLabs — Angle Health’s ElevenAgents pilot handles 90% of provider calls without a transfer

- Company: ElevenLabs (elevenlabs.io)
- Announced: 2026-11-03
- Category: not stated
- Coverage: not counted
- Announcement: no
- Group: routine
- Source: https://elevenlabs.io/blog/angle-health
- Record: https://forck.live/items/30671-angle-health-s-elevenagents-pilot-handles-90-of-provider-calls-without-a
- Subject: Voice AI

Angle Health's pilot of ElevenLabs' ElevenAgents handled about 80% of the health plan administrator's total provider call volume, with more than 90% of those calls resolved end to end without transferring to a person. The provider team fields thousands of calls a day, around 80% of them from provider offices checking eligibility and benefits, following up on prior authorizations or asking about claim statuses, and the voice agents now take those routine questions. The pilot covers select provider-service workflows: one agent verifies callers, pulls live claim and benefit data and submits prior authorization requests, while a second handles eligibility checks, benefits questions, claim status inquiries and member ID requests. The assistants answer in eight languages, work directly with Angle Health's core administration system, and answer provider calls 24/7; when an escalated claim is resolved, the agents can proactively call the office with the outcome. Angle Health says the provider team gained back nearly 9,000 minutes a day for complex escalations, and that daily call volume through the platform grew tenfold while the underlying conversational voice platform scaled to meet the provider team's needs. Angle Health deploys the voice agents only under a business associate agreement and with HIPAA safeguards, including ElevenLabs' Zero Retention Mode, and says ElevenLabs was one of several vendors tested and delivered the most accurate transcription and task execution in a medical setting. Angle Health now plans to expand the pilot to other segments of its business.

## Evidence

Verbatim from https://elevenlabs.io/blog/angle-health:

> When a provider’s office needs to confirm a patient’s coverage, the question is simple. But getting an answer can mean waiting on hold, spending valuable time that they can’t get back.
> 
> Angle Health , an AI-native health benefits technology company that administers health plans for small and midsize employers, is changing that with ElevenAgents.. Angle Health’s internal provider team fields thousands of calls a day, and around 80% of them come from provider offices, checking eligibility and benefits, following up on prior authorizations, or asking about claim statuses. Voice agents built on ElevenAgents now handle those routine questions, which leaves the team free for complex cases and follow-ups.
> 
> A focused pilot for provider service
> 
> The pilot covers select provider-service workflows. The provider assistants answer in eight languages and work directly with Angle Health’s core administration system. One agent verifies callers to ensure compliance, pulls live claim and benefit data, and submits prior authorization requests. A second agent is dedicated to handling eligibility checks, benefits questions, claim status inquiries, and member ID requests.

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