# ElevenLabs — How Immobiliare.it went from one conversational agent to an agentic network

- Company: ElevenLabs (elevenlabs.io)
- Announced: 2026-10-23T12:00:00+00:00
- Category: not stated
- Coverage: not counted
- Announcement: no
- Group: routine
- Source: https://elevenlabs.io/blog/immobiliare
- Record: https://forck.live/items/27134-how-immobiliare-it-went-from-one-conversational-agent-to-an-agentic-network
- Subject: Voice AI

Immobiliare.it built a network of interconnected conversational AI agents on ElevenLabs' ElevenAgents platform, starting from a single listing agent that answers buyer questions and qualifies leads. The Italian real estate platform, which lists more than 1.2 million properties and draws over 50 million monthly visits, wanted native-sounding voices in Italian and its other southern European markets, where the company says voice quality decides whether a caller stays on the line. The first agent went live on listings, responding day or night in the right language and summarizing each interaction so agents could see how hot a lead was; more than 70% of sellers opted in. Immobiliare.it reports a 3.3x improvement in lead qualification rate, a 74% higher likelihood that a user shares a phone number for follow-up, and roughly 80% of users rating the feature positively. The network has since grown to include an inbound agent for private sellers, an outbound agent for listing quality, customer support across voice and chat, and conversational search. Subagents handle narrow tasks behind the scenes so the user still gets a single conversation, and Immobiliare.it pursued AIUC-1, an emerging certification standard for conversational AI security, safety and reliability, which ElevenAgents' built-in guardrails and platform controls largely covered.

## Evidence

Verbatim from https://elevenlabs.io/blog/immobiliare:

> The first agent went live on listings, responding day or night in the right language, answering questions, gathering lead information, and summarizing each interaction so real estate agents could see at a glance how hot a lead was.

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Record: https://forck.live/items/27134-how-immobiliare-it-went-from-one-conversational-agent-to-an-agentic-network
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