# ElevenLabs — Trinity Logistics gets 25% higher margins on shipments booked with ElevenAgents

- Company: ElevenLabs (elevenlabs.io)
- Announced: 2026-10-20T12:00:00+00:00
- Category: not stated
- Coverage: not counted
- Announcement: no
- Group: routine
- Source: https://elevenlabs.io/blog/trinity-logistics
- Record: https://forck.live/items/25436-trinity-logistics-gets-25-higher-margins-on-shipments-booked-with-elevenagents
- Subject: Voice AI

Trinity Logistics moved its inbound carrier call automation in-house to ElevenLabs' ElevenAgents, replacing an external provider whose costs were rising with call volumes. The third-party logistics provider says automated shipments now carry a 25% higher margin than legacy bookings, while per-minute platform costs fell 40%. The system books roughly 1,000 shipments a month from about 30,000 inbound calls, at a 4% successful booking rate that Trinity says matches the previous system. Trinity migrated one team at a time so operations staff would not notice the replatforming, and integrated its Transportation Management System natively so engineers can adjust prompts and agent behavior without multi-week vendor cycles. Kimberley Pant, director of after-hours operations, says her remote team of seven once fielded 500 to 600 calls on a typical Saturday and now handles closer to 120, with ElevenAgents taking an estimated 60 to 70 percent of inbound carrier calls. Trinity is considering further uses, including filtering incoming call volumes and a customer support agent for redundant queries.

## Evidence

Verbatim from https://elevenlabs.io/blog/trinity-logistics:

> Automated shipments show a 25% higher margin compared to legacy bookings. This is driven by a tighter feedback loop between Trinity’s Operations and Technology Teams.

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Record: https://forck.live/items/25436-trinity-logistics-gets-25-higher-margins-on-shipments-booked-with-elevenagents
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