# ElevenLabs — How we solve 22,000 support tickets every month with ElevenAgents

- Company: ElevenLabs (elevenlabs.io)
- Announced: 2026-10-14T12:00:00+00:00
- Category: not stated
- Coverage: not counted
- Announcement: yes
- Group: announcements
- Source: https://elevenlabs.io/blog/how-we-solve-22000-support-tickets-every-month-with-elevenagents
- Record: https://forck.live/items/23895-how-we-solve-22-000-support-tickets-every-month-with-elevenagents
- Subject: Voice AI

We run our own customer support on ElevenAgents, resolving over 22,000 tickets monthly without needing to involve a single person. Our AI support agent works with text, screenshots, and PDFs, and is integrated with our ticketing platform. It handles long running conversations, looks up account information, takes actions, and escalates cases to support staff when needed. Last month, our AI support agent resolved 65% of our tickets end to end. Our average initial response time is now 60 seconds, down from hours before adding our ElevenAgents teammate. Across all conversations the AI agent handled, 70% were rated positively by users. ElevenLabs Customer Support Demo How we built our support agent Our support team already had detailed standard operating procedures for every major ticket category - refunds, billing changes, professional voice clone questions, and more. The core of the build was translating that existing knowledge into something an agent could execute reliably. Two ElevenAgents features were critical here: procedures and webhook tools. Procedures allows teams to turn existing customer support standard operating procedures (SOPs) into repeatable agent workflows. …

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