# Hugging Face — Supercharged Customer Service with Machine Learning

- Company: Hugging Face (huggingface.co)
- Announced: 2022-04-25
- Category: not stated
- Coverage: not counted
- Announcement: no
- Group: routine
- Source: https://huggingface.co/blog/supercharge-customer-service-with-machine-learning
- Record: https://forck.live/items/2212-supercharged-customer-service-with-machine-learning
- Subject: Platform

Using Hugging Face tools to build a customer service system, specifically for filtering out unsatisfied customer messages via text classification.

## Evidence

Verbatim from https://huggingface.co/blog/supercharge-customer-service-with-machine-learning:

> In this blog post, we will simulate a real-world customer service use case and use tools machine learning tools of the Hugging Face ecosystem to address it.

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Record: https://forck.live/items/2212-supercharged-customer-service-with-machine-learning
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