# Factory AI — Incident Response

- Company: Factory AI (factory.com)
- Announced: 2026-07-10
- Category: not stated
- Coverage: not counted
- Announcement: yes
- Group: announcements
- Source: https://factory.com/news/incident-response
- Record: https://forck.live/items/17854-incident-response
- Subject: Droid

On-call alerts have always been stomach-dropping moments. Someone's dinner, weekend, or launch review gets hijacked for an emergency sprint, often only to find out the alert was noise. Factory Incident Response changes that pattern. Connect Droid to a Slack channel that receives alerts from Sentry, Rootly, Axiom, Datadog, or another observability system. When an alert arrives, Droid starts a session on a Droid computer, investigates the issue, triages the alert, and prepares a fix if necessary. Incident Response uses your observability tooling and adapts to your team's process. It also builds long-term memory through a persistent runbook, so every investigation improves the next response. In preview, Incident Response has saved hundreds of hours for on-call engineers across customer environments and Factory's own production systems. Examples If an alert shows a usage spike causing duplicate requests to the backend, Droid can investigate logs, identify the backend logic causing the issue, and report back in Slack. …

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Record: https://forck.live/items/17854-incident-response
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