# Anthropic — How Cresta turned CX expertise into an agent builder on the Claude Agent SDK

- Company: Anthropic (anthropic.com)
- Announced: 2026-10-05
- Category: not stated
- Coverage: not counted
- Announcement: no
- Group: routine
- Source: https://claude.com/blog/how-cresta-turned-cx-expertise-into-an-agent-builder-on-the-claude-agent-sdk
- Record: https://forck.live/items/16036-how-cresta-turned-cx-expertise-into-an-agent-builder-on-the-claude-agent-sdk
- Subject: Claude
- Models affected: Claude Sonnet, Claude Opus

Cresta built Conductor, a natural language agent builder that helps teams create production-ready customer experience agents. Conductor uses the Claude Agent SDK as a general-purpose harness to gather context, use tools, write and run code, and adapt based on results. Cresta reports that in early use cases, Conductor cut initial deployment time roughly in half.

## Evidence

Verbatim from https://claude.com/blog/how-cresta-turned-cx-expertise-into-an-agent-builder-on-the-claude-agent-sdk:

> Cresta reports that in early use cases across Cresta and its partners, Conductor cut initial deployment time roughly in half.

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