# OpenAI — Ringg’s AI agents resolve up to 65% of customer calls with OpenAI

- Company: OpenAI (openai.com)
- Announced: 2026-09-24
- Category: not stated
- Coverage: not counted
- Announcement: no
- Group: routine
- Source: https://openai.com/index/ringg
- Record: https://forck.live/items/13442-ringg-s-ai-agents-resolve-up-to-65-of-customer-calls-with-openai
- Subject: GPT / ChatGPT / API
- Models affected: GPT-5.6, GPT-4.1, GPT-5.6 Luna, GPT-5.6 Terra, GPT-5.6 Sol

Ringg, a voice and chat agent platform, uses OpenAI's GPT-5.6 models to power multilingual agents handling over 7 million connected calls per month. Migrating real-time workloads from GPT-4.1 to GPT-5.6 reduced model costs by approximately 90%. The platform routes tasks to different GPT-5.6 variants based on performance needs, achieving up to 65% call resolution and an average customer satisfaction score of 4.8.

## Evidence

Verbatim from https://openai.com/index/ringg:

> Migrating suitable real-time workloads from GPT‑4.1 to GPT‑5.6 reduced model costs by approximately 90% while delivering the required quality and latency.

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Record: https://forck.live/items/13442-ringg-s-ai-agents-resolve-up-to-65-of-customer-calls-with-openai
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